Support
Need a hand?
Most things can be sorted in under a minute. Here are the answers we get asked for most.
Get the TM360 app
Put TM360 on your phone’s home screen. It opens straight to your tickets, and any ticket you’ve opened with signal still works in a basement or a field with none.
You’re using the app. Sign in to My account and your tickets are saved on this phone automatically.
On iPhone: open this page in Safari, tap the Share button, then Add to Home Screen.
On Android: tap Install below, or open the browser menu and choose Install app or Add to Home screen.
I’ve lost my ticket
Your ticket is always available online. Go to My Tickets and enter the email address used at checkout plus the ticket reference from your confirmation email.
Getting in on the night
Show the QR code on your ticket at the door. Screenshots work, and so does a printed copy — just turn your screen brightness up.
One QR code covers the full quantity on that order, so keep the group together at entry.
I didn’t get my email
Check your spam and promotions folders first. If it’s still missing, use My Tickets with your email and reference — your ticket is there regardless of the email.
Refunds and changes
Tickets are non-refundable unless an event is cancelled or rescheduled. If a show is cancelled we’ll contact every ticket holder directly.
Payment problems
Payments are handled securely by Stripe. If a payment was cancelled, no money is taken and the tickets stay available while stock lasts.
Still stuck?
Get in touch with the TM360 team and include your ticket reference if you have one — it makes things much quicker.