These terms apply to venues, promoters, artists, and other organisers who license TM360-Tickets (“you”, “Licensee”).
They do not apply to the public buying tickets. Ticket buyers contract with you. See the Ticket Buyer Terms.
1. Who we are and what this is
1.1 TM360-Tickets is licensed software. We grant you a right to use the platform to run a ticket shop.
1.2 We are not the ticket seller, box office, or merchant of record. You sell the tickets. You take the money through your own Stripe account.
1.3 Fees under these terms are software licence and usage fees. They are not a booking fee, service fee, or order fee charged to the attendee.
1.4 By creating an account, submitting an order form, or going on sale, you accept these terms and the TM360-Tickets Costing Model / Order Form.
2. Licence types
2.1 Member Software Licence — ongoing licence while you pay the monthly or annual fee. One brand and one Stripe account unless you buy extras. Member usage rates apply.
2.2 Event Licence — one-off licence for the named event, from onsale until the event date plus 14 days. Minimum licence as stated on the Order Form, credited against usage.
2.3 Tour Licence — one-off licence for the named tour and dates inside the window on the Order Form. Minimum as stated, credited against usage. New onsales stop when the window ends unless you buy an extension.
2.4 Licences are non-exclusive, non-transferable, and limited to your own events. You may not resell the platform or use it as a white-label bureau for third parties without our written agreement.
3. Your shop and your events
3.1 You are responsible for event information: title, time, venue, age limits, access, ticket types, face value, taxes, and restrictions.
3.2 You must only list events you have the right to ticket.
3.3 You must comply with advertising, consumer, data protection, accessibility, and live-events law that applies to you.
3.4 You set the ticket price the buyer sees. We do not add a TM360° booking fee on checkout.
3.5 Complimentary and guest-list tickets may be issued through the platform. No usage fee applies to those tickets.
4. Money
4.1 Ticket payments settle to your Stripe account. We do not receive, hold, or pay out ticket funds.
4.2 Stripe processing fees are payable by you to Stripe at Stripe’s rates.
4.3 Our licence and usage fees are due as set out in the Order Form and Costing Model. We may collect them as a Stripe application fee on each paid ticket and/or invoice you.
4.4 Usage is charged per paid ticket sold, at the face-value band at the time of sale. Unsold capacity is not charged. Paid upgrades use the upgrade band.
4.5 Invoices are due within 14 days. We may suspend new onsales if fees are overdue.
4.6 Refunds, chargebacks, and payment disputes on tickets are between you, the buyer, and Stripe. If a chargeback or refund reverses a sale, the related usage fee is not automatically refunded unless we agree otherwise.
4.7 VAT on ticket sales is your responsibility. VAT on our fees (where applicable) is charged only on licence and usage fees.
5. Buyers, refunds, and cancelled events
5.1 The contract for the ticket is between you and the buyer.
5.2 You must publish clear refund, transfer, and cancellation terms on your event page.
5.3 If you cancel, postpone, or materially change an event, you handle buyer refunds and communications in line with the law and your stated policy.
5.4 We may help you process refunds in the software. That does not make us the seller or liable for the event.
6. Platform use
6.1 You must not use the platform for fraud, resale scams, unlawful events, or to mislead buyers.
6.2 You must keep login details secure and only give staff the access they need.
6.3 We may suspend or remove listings that appear unlawful, harmful, or in breach of these terms.
6.4 We will use reasonable skill and care to keep the platform available. We do not guarantee uninterrupted service. Planned maintenance will be notified where practical.
6.5 You must not copy, reverse engineer, or scrape the platform except as the law allows.
7. Data
7.1 You are the controller of buyer and attendee data collected for your events. We process that data as your processor to run the shop, the Stripe hand-off, scanning, and support.
7.2 You must have a lawful basis to use buyer data (including marketing). Do not use the platform to send spam.
7.3 Each party will comply with UK GDPR and the Data Protection Act 2018. A processor addendum applies if we issue one.
7.4 Stripe processes payment data under Stripe’s terms with you.
8. Intellectual property
8.1 We own the platform, software, and TM360° / TM360-Tickets brands.
8.2 You own your event content, branding, and attendee lists.
8.3 You grant us a licence to host and display your content in order to operate the shop.
9. Term and end
9.1 A Member licence runs until cancelled at the end of the current month or year.
9.2 An Event or Tour licence ends on the date in the Order Form. Tickets already sold remain valid for entry.
9.3 You may stop using the platform at any time. Fees already incurred remain payable. Base licence fees already paid are not refundable unless we say so in writing.
9.4 We may end the licence immediately if you materially breach these terms, fail to pay, or use the platform unlawfully.
9.5 After the licence ends we may keep records we need for tax, dispute, or legal reasons.
10. Switching licences
10.1 Moving from Event/Tour to Member does not re-apply a minimum to tickets already charged.
10.2 If a Member licence ends while dated events are still on sale, remaining sales convert to one-off rates unless we agree otherwise in writing.
11. Liability
11.1 We do not promise your event will sell, or that any particular payout will be received from Stripe.
11.2 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability the law does not allow to be limited.
11.3 Subject to 11.2, we are not liable for lost profits, lost ticket sales, event cancellation, chargebacks, your refund policy, or indirect loss.
11.4 Subject to 11.2, our total liability to you in any 12-month period is limited to the licence and usage fees you paid us in that period.
12. General
12.1 These terms plus the Order Form and Costing Model are the whole agreement for the licence.
12.2 English law applies. Courts of England and Wales have exclusive jurisdiction.
12.3 We may update these terms. Material changes will be notified. Continued use after the effective date is acceptance.
Contact: TM360 Limited (trading as TM360°) · hello@tm360.uk · tm360.uk